btv168 takes the privacy of every Malaysian player seriously. This Privacy Policy explains what personal data we collect when you use our platform, why we collect it, how it is processed, who may receive it, how long we retain it, and what rights you hold over your own information.
These summaries capture the spirit of each major clause. The full binding text appears below. Where any summary and the detailed clause differ, the detailed clause governs.
btv168 collects personal data only to the extent genuinely required to operate accounts, process payments, verify identity, and comply with applicable obligations. We do not gather information simply because it may be convenient.
btv168 does not sell, rent, or trade your personal information to third parties for commercial gain. Data is shared only with partners who need it to deliver a service to you or to fulfil a legal requirement.
Encrypted connections, access controls, and regular security reviews protect the data we hold. Payment details transiting the platform are handled by certified processors and are not stored in plain text.
You may request access to your personal data, ask for corrections, query how it is used, or request deletion where no legitimate retention ground applies. Contact support to begin a request.
Data is not kept indefinitely. Retention periods are linked to the purpose for which data was collected, legal record-keeping requirements, and responsible gambling obligations. Data no longer required is securely deleted.
If a material change to this Privacy Policy affects your rights or the way data is used, btv168 will notify registered players through the platform or via their registered contact details before the change takes effect.
This Privacy Policy applies to btv168, the online casino and sports betting platform accessible at btv168.lat, including its desktop and mobile versions, support channels, and promotional communications. References to "btv168", "we", "us", and "our" mean the operating entity responsible for data processing under this policy. References to "you" and "your" mean any person who accesses the platform or whose personal data we process.
btv168 is committed to handling personal data responsibly. We process data in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. This policy describes our practices in plain language so that you can make an informed decision about using the platform.
By creating an account, depositing funds, or otherwise using btv168, you acknowledge that you have read this Privacy Policy. Please review it periodically. If we make material changes, we will update the effective date and inform you through appropriate channels.
The following key terms are used in this Privacy Policy:
btv168 collects personal data in the following categories:
When you open an account, we collect your full name, date of birth, gender, residential address (including city — for example, Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or Shah Alam), email address, mobile telephone number, and username. If age or identity verification is required, we may collect a copy of a valid Malaysian MyKad, passport, or equivalent identity document, a recent proof-of-address document, and a selfie for biometric comparison.
To process deposits and withdrawals, we collect information associated with the payment method you use. This may include bank account details, FPX reference data, registered names on Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, or Hong Leong accounts, DuitNow identifiers, and where applicable, cryptocurrency wallet addresses. Payment credentials such as full card numbers are handled only by certified payment processors and are not stored in plain form on btv168 systems.
We record deposit amounts, withdrawal requests, bet placements, game activity, bonus claims, promotion history, account balance movements, and dates and times of transactions. This data is used to operate your account, settle wagers, process promotions, and produce the records required by our responsible gambling obligations.
When you access btv168, our systems automatically receive your IP address, browser type and version, operating system, device model, screen resolution, referral URL, session duration, and approximate geolocation derived from the IP address. This information is used to maintain platform security, detect fraudulent access, and improve service performance on mobile and desktop browsers.
Records of your interactions with btv168 support — including live-chat transcripts, support ticket content, complaint details, and any written correspondence sent to or received from [email protected] — may be retained. We use this data to manage and resolve requests accurately and to identify recurring service issues.
Where you use responsible gambling tools — such as deposit limits, cooling-off requests, or self-exclusion — we record the relevant preferences, dates, and durations. This data is used to enforce controls and to support our obligations to protect players from gambling-related harm.
The table below summarises the main purposes for which btv168 processes personal data and the basis on which each purpose relies.
| Purpose | Data Used | Basis |
|---|---|---|
| Account registration and management | Identity, contact, login | Contract performance |
| Age and identity verification (KYC) | Identity documents, selfie | Legal obligation / contract |
| Processing deposits and withdrawals | Financial, transaction | Contract performance |
| Fraud detection and prevention | Device, activity, financial | Legitimate interest / legal obligation |
| Responsible gambling controls | Activity, RG preferences | Legal obligation / legitimate interest |
| Customer support and complaints | Communications, identity | Contract performance |
| Regulatory record-keeping | Transaction, identity | Legal obligation |
| Platform security and integrity | Device, technical | Legitimate interest |
| Promotional communications (optional) | Contact, activity | Consent |
btv168 does not sell personal data to third parties. We may share personal data with the following categories of recipient to the extent strictly necessary for the stated purpose:
All third parties acting as data processors are engaged under written agreements that require them to protect personal data, process it only for the authorised purpose, and comply with applicable data protection requirements.
btv168 uses cookies and similar technologies to support platform functionality, maintain session security, analyse aggregate usage patterns, and where consent has been provided, to personalise content. Cookies fall into the following categories:
Where local browser settings or a consent prompt provide the option, you may control non-essential cookie categories. Disabling strictly necessary cookies will prevent core platform features from working correctly. Most modern browsers also provide controls to manage and delete cookies stored on your device.
btv168 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, meet applicable legal record-keeping obligations, and support dispute resolution. General retention guidelines are as follows:
When data is no longer required, it is securely deleted or anonymised in a way that prevents re-identification.
btv168 applies technical and organisational measures appropriate to the sensitivity of personal data we process. These include encrypted communication channels (TLS) for all data transmitted between your device and the platform, access controls that limit data access to authorised personnel with a demonstrated need, secure credential storage practices, transaction monitoring to detect anomalous payment activity, and periodic review of security controls.
No digital system can guarantee absolute security. In the event that a security incident affects personal data in a way that creates a real risk to individuals, btv168 will take prompt steps to contain the incident and will notify affected individuals and relevant authorities in accordance with applicable requirements.
Subject to applicable law and the verification of your identity, you hold the following rights in relation to personal data that btv168 holds about you:
To exercise any of the above rights, contact the btv168 support team through on-site live chat. To protect your privacy, we may need to verify your identity before processing the request. We aim to respond within a reasonable period and will inform you if more time is required for complex requests.
btv168 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21. If we discover or have reasonable grounds to believe that an account holder is under the minimum age, we will suspend the account, investigate the matter, and take appropriate action including account closure and reversal of any transactions.
If you believe that a person under 21 has registered using false information, please contact support promptly. Parental-control software providers and responsible gambling organisations publish guidance on restricting access to online gambling sites.
btv168 operates with service providers whose infrastructure may be located outside Malaysia. Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards — such as contractual data-protection clauses — are in place to maintain a standard of protection that is consistent with this policy.
Game providers, payment processors, and identity-verification services engaged by btv168 are required to process data only for the agreed purpose and to maintain security standards consistent with those we apply internally.
btv168 may update this Privacy Policy to reflect changes in our services, payment infrastructure, applicable legal requirements, or data-protection best practices. The effective date at the top of the page will be updated whenever a revised version is published.
Where a change materially affects how we process personal data or the rights available to you, we will provide advance notice through the platform or via your registered contact details. Continuing to use btv168 after a revised policy takes effect indicates acceptance of the updated terms. If you disagree with a material change, you should stop using the platform and may request account closure.
For questions, access requests, corrections, complaints, or any other privacy-related matter, please contact the btv168 support team through the 24/7 on-site live chat. You may also describe your query in writing and send it to the email address below. Note that this address is displayed as plain text and is not a clickable link.
Email address (plain text): [email protected]
Please include your registered username, a clear description of your request, and any reference numbers relevant to the matter. We will acknowledge receipt and aim to resolve the issue in a timely manner. Where a request involves technical complexity, access to external records, or third-party co-operation, we will keep you informed of progress.
Your personal data is protected by the standards described in this policy. btv168 is designed for Malaysian players aged 21 and above who want a transparent, secure, and enjoyable gaming experience — from live football markets and EPL betting to live dealer tables and hundreds of slots.